Thank you for shopping with us at Monarch Atelier! We are committed to providing you with clear information about our shipping process. 

1. Order Processing

• Processing Time: Orders are processed and prepared for shipment by December 15th.

2. Shipping Methods & Costs

• Shipping Options: We offer the following shipping methods:

  • Standard Shipping: Delivery on average is 5-7 business days. 

• Cost Transparency: Shipping costs are calculated at checkout based on the destination and selected shipping method. 

3. Delivery Time

• Domestic Delivery: Once processed, domestic orders typically arrive within [5-8] business days. 

• International Delivery: International orders typically arrive within 5 - 8 business days after processing, but do not include customs processing times. 

• Estimates, Not Guarantees: Delivery times are estimates, not guarantees, and can be affected by high order volumes or carrier delays. 

4. Shipping Restrictions

• Geographic Restrictions: We currently don't ship to North Korea, Ukraine, Russia, or Bucharest. 

• P.O. Boxes: We do not ship to P.O. Boxes. 

5. Tracking Your Order

• Tracking Information:

  You will receive a shipping confirmation email with a tracking number once your order has shipped. 

• Checking Status:

  You can use the tracking number on the carrier's website to monitor your package's progress. 

6. Damaged or Lost Packages

• Lost/Damaged Items:

  If your package is lost or damaged in transit, please contact our customer service within 14 days of delivery. 

• Contact Us:

  For assistance with a lost or damaged package, please contact our customer service page. 

7. International Shipping Details 

• Customs & Duties: Customers are responsible for any customs, duties, and import taxes that may be applied upon arrival in your country.